Sizing and Fit
Generally the right size for you will simply be the regular size, which you have in your wardrobe. We do make suggestions on certain styles as needed which may help guide you to make the right selection. Please understand that our comments regarding sizing and fit are there as a guideline only. We cannot accept incorrect size or being unhappy with the fit as grounds for a refund. If you’re not happy with the size or the fit we will of course allow you to return for an exchange of a new size. In the even that we do not have your size (or if you simply do not want a new size), we will issue you with an online credit that will never expire.
Because stock quantities are not updated in real time, items ay be sold out at the time of purchase. If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
Changes to Your Order
Once your order has been placed, we are unable t make changes or cancel your order, however our usual returns process is available. If you made an error in your delivery address, please contct us via email at email@example.com immediately. If your order has already been shipped, Instore Clothing accepts no responsibility for incorrect details entered.
If there are any delays to your order, you will be notified via email. Please ensure the email address entered in the checkout is attended. Please note we reserve the right to cancel any order at any time, at our sole discretion.
Shipments that are rejected by the receiver will result in the customer incurring redirection fees. In the instance that the receiver rejects a shipment, it is the customer’s responsibility to contact us to notify us of the situation.
Instore Clothing reserves the right to cancel any order after purchase.
For all online customer service and product enquiries, either email us at firstname.lastname@example.org or call us on +61 3 9525 5122 between 10am – 6pm Monday to Friday.
Processing and Delivery Times
Delivery to Australian addresses can be expected to arrive in 2-5 business days from the time of shipment. For regional deliveries, please allow an extra 2-4 business days depending on location.
When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not received a confirmation email, please email us at email@example.com.
All orders are processed within 24-48hours. Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the next business day.
We offer free shipping on orders over $50 via regular post, Australia wide. Orders under $50 will be charged $5.
Want your order faster? We offer Express Post shipping for next business day delivery. For Express Post shipping we charge a flat rate of $10.
To pay for your order we will accept the following methods of payment – Amex, Mastercard, Visa ZipPay and Paypal.
If within 14 days of receiving your order you decide that it’s not suitable for any reason or if the size isn’t right, you are welcome to return your order.
Sale items are not eligible for return.
We will gladly provide an exchange or credit if you decide to return your order. If you decide to return your order you’ll need to pay for the cost of return shipping.
A refund will only be issued in the event that the garment or item is found to have a manufacturing fault. All garments are quality checked prior to shipping and sent in new condition. Any shipping costs paid are not eligible for refund or credit unless the item is found to be faulty.
How to Return
Please email firstname.lastname@example.org or call us +61 3 9525 5122 and we’ll provide you with a Return Authority Number (RA#).
Important: Returned items without a RA# may be refused. Please include original invoice in the return parcel (which came with your purchase) and write your RA# on the invoice. We must receive your return within 7 days of issuing the RA#. Returned items must be in their original, new and unworn condition with all tags intact.
If the item is not re-saleable as new and original condition the return may be refused and posted back to you at your expense. Returns are processed within 24-72 hours of receiving the items.
Record your tracking number
In the event that your parcel becomes lost in the post we will not be held accountable. It is important that you clearly address the parcel and keep a copy of the tracking number in case you need to take recourse with Australia Post.
Online Credits and Exchanges
Your credit will be issued with a unique online discount code that will be equal to the value of your purchase, less any shipping cost paid. The credit will not expire and can be used on any item/s. Simply enter the discount code at the shopping cart.
All sale items are considered “final sale” and are not eligible for exchange credit or refund. If a sale item is found to be faulty or defective then it may be returned for an exchange or refund, subject to our inspection.