Purpose for handling personal information
Personal information is information about you, such as your name, contact details and records of your dealings with us. We collect, hold, use and disclose personal information:
- To process transactions and deliver products to you
- To communicate with you
- To maintain our business records and otherwise run our business
- For purposes disclosed to you and to which you have consented
- For purposes that you would otherwise reasonably expect, and
- For any other purpose required or permitted by law
Collection of your personal information
We collect personal information from our customers, business contacts and other individuals with whom we deal. We only collect personal information by lawful and fair means. We will collect your personal information through our interactions with you, such as when you make a purchase from u, where we communicate by telephone, mail, email or when you enter your personal information on our website. In some cases, where it would be unreasonable or impracticable to obtain your information directly from you, we may seek to obtain it from a third party.
Use and disclosure of your personal information
- Our service providers (Including IT services, financial institutions, mailing houses and distribution services)
- Our related companies and other business partners
- Our professional advisers (including lawyers, accountants and auditors)
- Other parties as required or authorised by law
Security of your personal information
We make all reasonable efforts to ensure that your personal information is stored securely, both electronic and physical form, and otherwise protect it from misuse, interference and loss caused by unauthorised access, modification or disclosure. We hold your personal information in both paper-based and electronic files. Our employees and agents are obliged to treat any personal information held by us confidentially.
Collection of website usage information
Our website utilises ‘cookies’, which are pieces of data that are stored on your hard drive containing details about your use of our website. Use of a cookie does not provide us with information about you that can be used to identify you. Rather, they anonymously track usage of our website, so that we can enhance users’ experience of our website. You may elect to reject cookies and still use our website, however in doing so, you may not be able to access certain pages.
We also use IP addresses to analyse trends, administer our website, track use movements on our website, and gather broad demographic data for aggregate use, which we may share with our partners and advertisers. We note that IP addresses are not linked to any information that could identify you.
Accessing and correcting your personal information
You may access your personal information held by Instore Clothing by contacting our office on +61 3 9525 5122 or firstname.lastname@example.org. We will respond to all requests for access and on the rare occasion when we refuse access to your information, we will provide you with a written notice stating the reasons for our refusal. We may seek to recover from you reasonable costs that we incur in providing you with access to any of the personal information that we hold about you.
We seek to ensure that the personal information that we collect, hold and use is accurate, up-to-date and complete, and the personal information that we use and disclose to third parties is relevant. If you discover that there is an error, or if the personal information we hold about you is outdated, incomplete or irrelevant, please contact our office on +61 3 9525 5122 or email@example.com.
We are not obliged to correct any of your personal information if we do not agree that it requires correction. If we refuse to do so, we will provide you with a written notice stating the reasons for our refusal.
We may use your personal information, including your contact details, to provide you with relevant consumer information, notify you of products, store openings and offers that may be of interest to you as a valued Instore Clothing customer or business associate. You may opt out of receiving all or certain types of marketing information from us at any time by following the instructions at the bottom of our communications.
Alternatively, you may contact our office on +61 3 9525 5122 or firstname.lastname@example.org if you do not wish your details to be used for marketing purposes.
Questions and Complaints
If you have any questions, concerns or complaints about the way in which we have handled your personal information you may contact us on +61 3 9525 5122 or email@example.com. We respond to all complaints as soon as possible. You may also lodge a complaint with the Office of Australian Information Commissioner by calling 1300 363 992 or sending an email to firstname.lastname@example.org.
Personal Information Collection Statement
Instore Clothing collects your personal information so that we can process your transactions and provide our products to you, interact with you and otherwise operate our business.
We collect your personal information directly from you unless it would be impracticable or unreasonable to do so. You may refuse to provide us with some or all of your personal information, however this may prevent us from processing your transaction or delivering products to you.
We may disclose your personal information to our related companies and business partners, as well as our service providers, professional advisers, government and related authorities, and other parties as required or authorised by law.
We may use your personal information in order to provide you with information about products and services that may be of interest to you. You may opt out of receiving this information at any time by contacting us using the details set out below.
If you have any questions, comment or compalints, you can contact us on +61 3 9525 5122 or email@example.com.